Privacy Policy

Who We Are

Better by Design LLC ("Better by Design," "we," "us," or "our") operates the website at betterbydesignai.com and related apps, courses, and services (collectively, the "Services"). We are based in Midlothian, Virginia, and are committed to handling your personal information with transparency and care.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Services, you agree to the practices described here.

Information We Collect

Information you provide directly:

• Name and email address (when booking a discovery call, signing up for Free Friday Sessions, purchasing a course or app subscription, or contacting us by email)
• Payment information (processed securely by third-party payment providers — we do not store card details)
• Messages or inquiries you send us

Information collected automatically:

• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• IP address and approximate location (country/region)
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

• Deliver the Services you've requested (courses, sessions, apps, workshops)
• Process payments and send order confirmations
• Send you updates, session reminders, and occasional marketing emails (you can unsubscribe at any time)
• Improve and maintain the website and apps
• Respond to your questions and support requests
• Comply with legal obligations

We do not sell your personal information to third parties.

Third-Party Services

We work with trusted third-party providers to operate our Services. These may include:

• Calendly — for booking discovery calls and sessions
• Payment processors (e.g. Stripe) — for handling purchases securely
• Email service providers — for sending course updates and newsletters
• Analytics tools (e.g. Google Analytics) — to understand how visitors use the site
• Netlify — for website hosting
• Pinterest and other social platforms — for sharing content and product information

Each of these providers has its own privacy policy governing how they handle your data. We only share the minimum information necessary for them to perform their services.

Cookies

Our website uses cookies — small data files stored on your device — to improve your experience and analyze site traffic. These may include:

• Essential cookies: required for the site to function properly
• Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics)
• Preference cookies: remember your settings across visits

You can disable cookies in your browser settings. Note that some site features may not work correctly if cookies are disabled.

Data Retention

We retain your personal information only as long as necessary to provide our Services and meet our legal obligations. If you'd like your data deleted, you can contact us at any time using the information below.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications (use the unsubscribe link in any email)
• Lodge a complaint with a data protection authority (if you are in the EU/EEA or UK)

To exercise any of these rights, email us at chiarabarden@betterbydesignai.com.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top of this page. Continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

Questions about this policy or how we handle your data? Reach out: