Agreement to These Terms
This website is operated by Better by Design AI, LLC ("Better by Design," "we," "us," "our"), a Virginia limited liability company. By accessing this site, subscribing to anything on it, or purchasing a program, product, or service through it, you agree to these Terms of Use.
If you do not agree, please do not use the site. If you are using it on behalf of an organization, you represent that you have authority to bind that organization to these terms.
What This Site Is
Better by Design AI provides education and training on the practical use of artificial intelligence tools at work. Everything on this site (articles, checklists, frameworks, workshops, bootcamps, talks, and downloadable resources) is educational in nature.
Nothing here is professional advice. We are not your attorney, accountant, compliance officer, information-security advisor, or financial advisor, and nothing on this site or in any program creates such a relationship.
You remain responsible for your own organization's policies, obligations, and legal and regulatory compliance, including any rules governing AI use, data handling, records retention, client and donor confidentiality, and disclosure. Confirm anything you learn here against your own policies and, where appropriate, your own counsel.
We make no guarantee of any particular result, outcome, time savings, efficiency gain, or business result from anything we teach.
Purchases and Payment
Prices are in U.S. dollars and may change at any time, though a change never affects a purchase you have already completed. Applicable sales tax is calculated at checkout where required.
Payments are processed by Stripe. We do not receive or store your full payment card details. Your purchase is also subject to Stripe's terms and privacy policy. Access to anything you buy begins once payment has cleared.
You agree to provide accurate billing information and that you are authorized to use the payment method you provide.
Programs, Products, and Refunds
Different offerings have different terms. Where a specific agreement applies, that agreement governs and controls over these general terms.
AI Bootcamp
Governed by the Bootcamp Participation Agreement, which you accept at checkout. In summary: sessions are live only and are not recorded, there is no refund or credit for a missed session, and full refunds are available only up to seven days before the first session.
Workshops and speaking engagements
Booked under a separate written agreement covering scope, fees, scheduling, cancellation, and travel. Nothing on this site constitutes an offer or a binding quote for those services.
Digital products and downloads
Digital products and downloadable resources are delivered immediately and are non-refundable once accessed, except where required by law.
App subscriptions
Subscriptions to our applications renew automatically at the stated interval until cancelled. You may cancel at any time; cancellation takes effect at the end of the period you have already paid for, and we do not prorate or refund partial periods.
Before disputing a charge, contact us. Requesting a chargeback in place of following the applicable refund policy is a breach of these terms, and we will provide your acceptance record and the relevant policy to the card network in response. Most problems are faster to solve by email.
Automatic Renewal
Where you purchase a recurring subscription, you authorize us to charge your payment method on a repeating basis at the price and interval disclosed at checkout, until you cancel.
Before your first charge following any free trial period, we will send an email reminder stating the amount, the date of the charge, and how to cancel. You may cancel at any time using the manage-subscription link in any receipt we send you, or by emailing us. We will give at least 30 days' notice before any price change takes effect.
Intellectual Property
All content on this site and in our programs, including the ROCK™ framework, written materials, slides, worksheets, prompt templates, methodologies, exercises, checklists, graphics, and the Better by Design name and bee mark, is our property or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.
What you may do: use materials you have received from us for your own work and the internal work of your employing organization.
What you may not do, without our prior written permission:
- Teach, train, present, or deliver the ROCK™ framework or our materials to any third party, paid or unpaid;
- Reproduce, republish, post, distribute, sell, or license our materials outside your organization;
- Incorporate the ROCK™ framework or our materials into your own training, course, workshop, consulting offering, or product;
- Create derivative works, or use our materials to develop a competing program;
- Use "ROCK," "Rockstar," "Better by Design," the bee mark, or any confusingly similar name or mark in connection with any training, service, or product;
- Use our materials, including by submitting them to an AI system, to generate or produce substantially similar instructional content;
- Scrape, crawl, or use automated means to extract content from this site.
Acceptable Use
You agree not to use this site to break any law, infringe anyone's rights, transmit malicious code, attempt to gain unauthorized access to our systems or anyone else's, interfere with the site's operation, or misrepresent your identity or affiliation.
In live sessions and community spaces, we ask for professional and respectful participation. We may remove anyone whose conduct is harassing, discriminatory, disruptive, promotional, or in breach of these terms. Removal for cause does not entitle you to a refund.
What You Send Us
When you submit a question, a waitlist form, a prompt for review, or feedback, you keep ownership of it. You grant us a non-exclusive, royalty-free license to use it for the purpose of responding to you and operating and improving our programs.
Please do not send us confidential, proprietary, regulated, health, financial, donor, or personally identifiable information belonging to your organization or the people it serves. Use redacted or sample material instead.
Third-Party AI Tools
Our programs discuss and demonstrate third-party AI tools such as Claude, ChatGPT, and Google Gemini. Those tools are operated by their own providers under their own terms and privacy policies. We do not control them, we are not responsible for them, and their behavior, availability, pricing, and output may change without notice.
AI output can be wrong, incomplete, biased, or fabricated. You are responsible for reviewing and verifying anything an AI tool produces before you rely on it, publish it, or act on it, and for whatever information you choose to enter into one.
Third-Party Services and Links
This site relies on third-party services including Stripe, Calendly, Netlify, Google Analytics, and Skool, and may link to other sites we do not control. We are not responsible for the content, availability, security, or practices of any third party. Following a link is at your own risk.
Disclaimer of Warranties
This site and everything on it are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, secure, or error-free, or that any content is accurate, complete, or current.
Limitation of Liability
To the fullest extent permitted by law, Better by Design AI, LLC's total aggregate liability arising out of or relating to this site, our programs, and these terms will not exceed the greater of the amount you actually paid us in the twelve months preceding the claim, or $100.00 USD.
We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Nothing here limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Better by Design AI, LLC and its members, officers, and contractors from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your use of this site, your breach of these terms, your violation of any law or third-party right, or your use of AI output in your own work.
Termination
We may suspend or terminate your access to this site or any program at any time, with or without notice, for conduct that breaches these terms or that we reasonably believe is harmful to us or to others. Sections concerning intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
Changes to These Terms
We may update these terms from time to time. The effective date at the top of this page shows when they last changed. Changes apply going forward; the version in effect when you made a purchase governs that purchase. Continuing to use the site after a change means you accept the updated terms.
Governing Law
These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The state and federal courts located in Chesterfield County, Virginia will have exclusive jurisdiction over any dispute, and you consent to that jurisdiction and venue.
If any provision of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with any program-specific agreement and our Privacy Policy, are the entire agreement between us regarding this site.
Contact
Questions about these terms, a charge, or anything you have purchased:
A person answers. If something has gone wrong with an order, email us first. It is almost always faster than the alternatives.